Free templates

20 message templates for your guests, ready to copy

From the booking confirmation to the review, all the way to the trickiest situations. Every template comes in a friendly and a formal version, and works on WhatsApp, Airbnb, Booking.com, email and SMS.

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Fields in curly braces, like {name} or {arrival}, are filled in automatically by Guest in touch with the booking details. Fields in square brackets, like [Wi-Fi password], you write once yourself.

Before arrival 6 templates

From the booking confirmation to arrival day: the messages that save you phone calls and delays.

Booking confirmationThe first message after booking, with dates and a summary.Learn more →Asking for the arrival timeTo plan the welcome with no waiting around.Learn more →Check-in instructionsAddress, times and keys in a single message.Learn more →Online check-in reminderTo get the documents before arrival.Learn more →Directions to the propertyHow to get there by car, train or plane.Learn more →Offering extra servicesBreakfast, transfers, a crib: offered at the right moment.Learn more →

During the stay 5 templates

Welcome, Wi-Fi, house rules: the answers to the questions you always get.

Welcome messageThe first message once the guest is in.Learn more →Wi-Fi passwordThe most common question, with the answer ready to go.Learn more →House rulesQuiet hours, smoking, pets: clear but kind.Learn more →Recycling and trashCollection days, bins and where to take the trash.Learn more →Mid-stay check-inTo catch problems before the review.Learn more →

Departure and after 4 templates

Check-out, reviews and the next stay: a good goodbye matters as much as a good welcome.

Check-out reminderTime, keys and what to do before leaving.Learn more →Replying to a late check-out requestHow to say yes, or no, to guests who want to leave later.Learn more →Asking for a reviewSay thank you and ask for a review, without pushing.Learn more →Inviting guests backTo turn a happy guest into a direct customer.Learn more →

Tricky situations 5 templates

Maintenance issues, complaints, negative reviews: calm, clear messages for when it matters most.

Replying to a negative reviewProfessional, non-confrontational, written for future readers.Learn more →Replying to a maintenance issueReassure, ask for details and give a clear timeframe.Learn more →Noise complaintPolite but firm, when the neighbors complain.Learn more →Cancellation requestExplain the policy and offer an alternative.Learn more →Item left behindLet them know and arrange shipping.Learn more →

Answer your guests better, starting tomorrow.

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