Departure and after
Asking for a review
On departure day or the day after, while the stay is still fresh in their mind.
Fields in curly braces, like {name} or {arrival}, are filled in automatically by Guest in touch with the booking details. Fields in square brackets, like [Wi-Fi password], you write once yourself.
Friendly
Hi {name}, a huge thank you for choosing {property}! 🧡 We hope you enjoyed your stay. If you have two minutes, a review from you would help us so much: [review link]
Safe travels home, and we hope to see you again soon!
Formal
Dear {name},
thank you for staying at {property}. If you enjoyed your stay, a review from you would be greatly appreciated: [review link]
We wish you a safe journey home.
Kind regards, {host}
Tips
- Just one link: the one for the platform the booking came from.
- Don't ask for "5 stars": on Airbnb and Booking.com, asking for a specific rating is against the rules.
- If there was a problem during the stay, first ask whether it was solved, then ask for the review.
With Guest in touch
In the "Departed" view you'll find guests who have just left; the message goes out in each guest's language, with their name already filled in.
Answer your guests better, starting tomorrow.
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