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📱
Messages scattered everywhere
WhatsApp on your phone, Airbnb in its app, Booking.com in the extranet, emails in the inbox. Replying means jumping from one to the other, and something always slips through.
Guest messaging for short-term rentals, agencies and hotels
All your guests' messages, in one single chat.
WhatsApp, Airbnb, Booking.com, email and SMS land in one place, already translated into your language and linked to the booking. AI drafts the replies, and every guest gets their own stay page, with no app to download.
Live the same day · No setup fee · Cancel anytime
- 6channels in one inbox
- 15languages translated automatically
- 0apps for the guest to download
Connect the channels you already use
- Airbnb
- Booking.com
- SMS
- Guest in touch
- Vrbo soon
Connected PMS
PMS Magellano
More PMS coming soon
The problem
Managing guests by hand costs more than you think.
Five apps open, the same questions a hundred times, messages in languages you don't speak. Meanwhile the guest waits, and the review writes itself.
🌍
Guests from all over the world
Copy, paste into a translator, copy the answer back. Every message in German, French or Japanese costs you minutes and risks a misunderstanding.
⏰
Always the same questions
"What time is check-in?", "Where do I find the keys?", "What's the Wi-Fi password?". Often at eleven at night, often while you're busy elsewhere.
The solution
One chat for all your guests, from any channel.
Guest in touch lines up conversations by stage of the stay, links them to the booking and tells you right away who's waiting for a reply.
Unified inbox, in real time
Messages arrive instantly, without reloading the page. Chats are grouped by stage of the stay, arriving, arriving today, in-house, checked out, with an "Unread" view: you always know who to deal with first.
- "To contact" and "To handle" filters: see straight away the questions the AI didn't answer
- Search by name, phone, property or message text
- Sort by arrival date or by latest message
- Mark as handled, to handle or unread
- Pinned and starred messages, also in a global inbox
- WhatsApp 24-hour window indicator always in view
Write in English, the guest reads in their language
Incoming messages are already translated into English; one tap shows the original. When you reply, Guest in touch shows you an editable preview of the translation before sending: you decide whether to send it in English or in the guest's language.
- Guest language detected automatically, can be changed by hand
- 15 languages: Italian, English, French, German, Spanish, Portuguese, Dutch, Polish, Swedish, Danish, Norwegian, Czech, Russian, Chinese and Japanese
- High-quality translations, powered by Anthropic's Claude models
Message from Aiko · 🇯🇵
Good morning! Is there a supermarket near the apartment?
Yes, there's a Conad supermarket 200 metres away, open until 9 pm.
Japanese preview · editable
はい、200メートル先にConadがあり、21時まで営業しています。
Send in EnglishSend in Japanese
Artificial intelligence
AI handles the routine questions. You decide how much to let it do.
It knows the booking, the property and the conversation. For repetitive questions it can suggest a reply or send it on its own; for everything else it hands over to you.
What's the Wi-Fi password? 📶
No auto-reply. You can always tap ✦ Generate AI reply.
✦ AI would have replied like this
Hi James! The Wi-Fi network is "CasaPorto" and the password is mare2026. Enjoy your stay!
Use this reply
✦ Auto-sending in 4:59
Hi James! The Wi-Fi network is "CasaPorto" and the password is mare2026. Enjoy your stay!
Cancel✦ Generate AI reply
A draft based on the conversation and the booking details. Give it directions: friendlier, shorter, more detailed, apologise, add signature, use emoji. Regenerate until you like it.
It writes the first message
The guest hasn't written yet? AI prepares a welcome message tailored to their booking.
Clear safety rules
It only replies on its own on allowed topics: check-in and check-out times, keys, directions, Wi-Fi, parking, amenities, online check-in, house rules, waste, local info. Only for confirmed bookings, within the hours you choose and with a cap on consecutive replies.
Never on its own for sensitive matters
Payments, refunds, changes and cancellations, complaints, breakdowns, special requests, prices and availability: here a person always replies. And you decide who on the team can change the settings.
Automated messages
The right message at the right time, without having to remember it.
Booking confirmation, arrival information, guest registration reminders, a thank-you after departure: you decide when they go out and under which conditions. Guest in touch sends them in the guest's language, on the first channel that works.
- Automatic confirmation for every new booking from the PMS, direct or from the portals you choose
- Scheduled messages a number of days before check-in (even on the day itself) or after check-out, at the time you prefer
- Conditions on the booking: deposit or balance paid, guest registration completed or not. Checked again at the moment of sending
- Repeat as long as needed: for example the registration reminder, every day until arrival
- Fallback channels: Airbnb or Booking.com chat, WhatsApp template, email or SMS, in the order you choose
- Queue and history: see upcoming sends, bring them forward or cancel them, and know why any message was skipped
📅 Scheduled messages5 active
- ✓Booking confirmationAs soon as it arrives from the PMS · WhatsApp
- ✓Arrival information3 days before check-in, 10:00 · Airbnb chat
- ⏱Guest registration reminder2 days before, 18:00 · every day until arrivalGuest registration: not completed
- ☀Check-in day9:00 · "We look forward to seeing you today!"
- ★Thank you and review1 day after check-out, 11:00 · email
Bookings
Every chat already knows who the guest is and where they're staying.
Guest in touch connects to your PMS and imports bookings by itself. Conversations are matched to the right booking, by phone number or by name and dates, and next to the chat you have everything you need to reply.
- Booking card: dates, guests, channel, total, price breakdown, payment, balance due on arrival, tourist tax
- Guest card: returning guest, language, stays and total spend, marketing consent, history across all channels
- Property card: description, photos, amenities, rules, deposit, key pickup, map
- Bookings section with a searchable grid and a Planning calendar by property, colour-coded by channel
Booking BK-48213Villa Belvedere
Booking.com
Check-inFri 14 Augfrom 3 pm
→
Check-outMon 17 Augby 10 am
- Guests
- 2 adults, 1 child
- Total
- €1,240.00
- Balance on arrival
- €372.00
- Tourist tax
- €12.00
LM
Lena Müller🇩🇪 German · returning guest · 3 stays
🔗 Guest in touch link🛎️ Offer a service
Reviews
Reply to every review, without having to write them all yourself.
Your property reviews arrive in Guest in touch alongside your messages. AI prepares the reply in your property's tone, notices if the guest reported a problem and leaves the delicate reviews to you.
- AI draft ready for every new review, to edit or publish with one click
- Automatic publishing only for high ratings without criticism, after a delay in which you can edit or cancel
- Review the guest: ratings and text already suggested, with a reminder before the deadline
- AI instructions: tone, signature, what to say and what never to promise, the same for messages and reviews
- Airbnb today, Booking.com and Vrbo coming soon
SB
Sophie B.Airbnb · Villa Belvedere · 2 days ago
★★★★★
"A wonderful place, spotless house and hosts always available. We will definitely be back!"
✦ AI reply · no criticism
Thank you so much, Sophie! It was a pleasure to host you at Villa Belvedere: we look forward to your next holiday in Tuscany.
⏱ Publishing in 11 hoursCancelPublish now
Dashboard
How your guest communication is going, at a glance.
As soon as you log in, the Home tells you how fast you reply, how much work the AI does, what is still waiting for an answer and who arrives today. All calculated from real messages, for the account and channels you manage.
- First response time and share of replies sent by the AI on its own, compared with the previous period
- Messages by channel and by day: WhatsApp, Guest in touch, Airbnb, Booking.com, email and SMS, with who replied
- Peak hours and guest languages, to plan shifts and the hours for automatic replies
- The AI at work: how many questions it handled on its own and why it left the others to you
- Extra services and reviews: sales, average score by portal and by aspect, how many reviews have a reply
- Today: arrivals and departures with confirmation, police forms, guest page opened and last message; channel status and upcoming automated messages
- Tailored to each user: drag the cards to move them, widen or hide them, and every user finds their own layout on any computer
Guest in touch for the guest
One stay page for every guest. No app, no password.
You send a personal link and the guest finds everything: their stay, the house, directions, extra services and a direct chat with you. One link for all their stays, active until 7 days after departure.
- Their stayPersonal greeting, trip stage, dates, nights, guests and booking reference.
- The housePhoto gallery, bedrooms, bathrooms, square metres and 24 amenity icons.
- Online check-in and mapThe check-in button and "Open in Maps" to arrive without phone calls.
- Extra servicesBreakfast, transfers, cots, cleaning: the guest requests them, you confirm with one click.
- Chat with the propertyIn real time, with read receipts, photos, videos, documents and voice messages.
- NotificationsPush to the phone; if they don't read it within 15 minutes, they get an email or SMS in their language.
- Installs like an appOn the Home screen, with your property's name.
- In 7 languagesDetects the browser language: Italian, English, German, French, Spanish, Portuguese, Romanian.
You see whether and when the guest opened the link, you can deactivate it at any time, and with the preview you see their page exactly as they do, without leaving a trace.
Extra services
Sell more, without the sales pitch.
Your property's services come from the PMS, priced per stay, night, person or item. The guest sees them translated into their language, chooses quantity and notes, and sees the estimated total. The request shows up in the chat as a card: confirm or decline with one click and they get the answer in their language.
You can also offer a service straight from the chat, and in the Extras section you see requests, confirmation rate and total sold by period.
🛎️ Service requestPending
Breakfast at the villa
3 people × 3 days · "Gluten-free for one person"
Estimated total€135.00
Not availableConfirm
And more
Everything you need to work as a team.
Quick replies
Ready-made messages with placeholders filled from the booking: {name}, {property}, {checkin}, {checkout}, {guests}, {ref}.
Reply as…
Booking Office, Reception, Guest Services: configurable departments, with operators enabled for only some of them.
WhatsApp templates
Choose, create and edit Meta-approved templates. Variables fill themselves with booking and property data.
WhatsApp on your phone too
With coexistence your WhatsApp Business number keeps working in the app too: synced messages and up to 6 months of history imported.
Voice messages
Record in the browser and a real voice note arrives on WhatsApp. Attachments of every kind, even by dragging or pasting them.
Reactions and quotes
Emoji reactions on WhatsApp and Airbnb, replies to a specific message, typing indicator and blue ticks.
Email in the chat
Aruba, Register.it, Gmail, Microsoft 365, Libero and more. Formatted text, pasted images, forwarding, Cc and Bcc; replies stay in the thread, with a copy in Sent.
SMS
Live character and SMS counter, delivery status and a clear warning when credits are running low.
Roles and permissions
Administrator and operators, each with their own channels. Decide who sees prices, contacts, bookings and planning.
Contact privacy
For those who shouldn't see them, guests' numbers appear masked: +39 340 ••• ••89.
Push notifications
The staff app installs on phone and computer. Everyone only gets alerts for the channels they handle.
More properties, more accounts
For agencies and groups: each account has its own PMS, channels and users. Staff interface in 7 languages.
Write first
A new message to a guest or any contact: WhatsApp templates already filled in, email with Cc, Bcc and attachments, SMS.
Guest's Airbnb profile
Full name, photo, verified user and how long they've been on Airbnb, right in the guest card.
Thanks, effortlessly
To simple thank-you messages, AI replies with a 👍 or a couple of lines, without leaving them among those to handle.
Mark as handled
A conversation that doesn't need a reply is closed with one click: the list shows only what is waiting for you.
See it in action
The real app, not an illustration.
This is Guest in touch as your team uses it: guests grouped by stage of their stay and, in every conversation, the booking and a ready-to-send message with times, Google Maps and online check-in.
Try free for 14 daysHow it works
Up and running the same day, in four steps.
- 1
Connect WhatsApp
Connect your WhatsApp Business number in a few clicks, even the one you already use on your phone.
- 2
Add the other channels
Airbnb, Booking.com, your email inbox and SMS. We guide you step by step.
- 3
Connect the PMS
Bookings, properties and services import themselves and chats are matched to guests.
- 4
Choose how much AI does
Off, suggestions or auto-send. Invite your team and start replying.
Pricing
One price per property. The more you grow, the less you pay.
Every feature is included in every plan. 14-day free trial, no activation fee.
Starter
1 to 3 properties
€14.95/property per month
- Unified inbox: WhatsApp, Airbnb, Booking.com, email, SMS
- Automatic translation in 15 languages
- AI replies and auto-send
- Confirmations and scheduled messages
- AI replies to reviews
- Guest in touch page for every guest
- PMS integration
- EU servers, GDPR compliant
- Direct support by email and WhatsApp
Intermediate
4 to 14 properties
€12.45/property per month
- Everything in Starter
- Priority support
- Custom departments and quick replies
- Extra services and sales stats
Advanced
15+ properties
€10.95/property per month
- Everything in Intermediate
- Multiple accounts and properties
- Operators, roles and advanced permissions
- Dedicated assisted onboarding
Prices exclude VAT, billed annually. WhatsApp conversation fees charged by Meta and SMS credits are extra.
Frequently asked questions
Everything you want to know.
Can't find the answer? Write to us: a person replies, not a bot.
Does the guest need to download an app?
No. The guest writes from the channel they prefer (WhatsApp, Airbnb, Booking.com, email) or opens their Guest in touch link in the browser. If they want, they can add it to the Home screen like an app, but it's not required.
Can I keep using WhatsApp on my phone?
Yes. With coexistence, the number you already use in the WhatsApp Business app keeps working on your phone and messages sync both ways. When connecting we import contacts and up to 6 months of history.
Can the AI reply on its own with something wrong?
Auto-send only works on routine topics you choose, only for confirmed bookings and with a delay during which you can cancel. It never replies on its own about payments, refunds, changes, complaints, breakdowns, prices or availability. If you prefer, you can keep it in "Suggest" mode and approve every reply.
Can I send automated messages before arrival or after departure?
Yes. Choose how many days before check-in (even on the day itself) or after check-out, and at what time. You can tie sending to conditions on the booking, such as deposit or balance paid and guest registration completed: they are checked again at the moment of sending and, if they're no longer true, the message is skipped. It goes out in the guest's language, on the first available channel among portal chat, WhatsApp, email and SMS.
Can AI reply to reviews?
Yes, for Airbnb today. You can keep it on "Drafts only" and publish yourself, or let it publish on its own the replies to high ratings without criticism, after a delay during which you can edit or cancel them. Reviews with criticism always stay with you. Booking.com and Vrbo are coming soon.
Which languages does translation support?
In 15 languages: Italian, English, French, German, Spanish, Portuguese, Dutch, Polish, Swedish, Danish, Norwegian, Czech, Russian, Chinese and Japanese. The staff interface and the guest page are available in 7 languages.
Which PMSs and channels does it integrate with?
Today with PMS Magellano for bookings, properties and services, and with WhatsApp Business, Airbnb, Booking.com, email (IMAP/SMTP) and SMS for messages. Vrbo is coming. Using another PMS? Write to us: we're adding new integrations.
What isn't included in the price?
Meta charges for WhatsApp Business conversations started with templates, and SMS are paid with credits. Everything else (channels, translation, AI, guest page, users) is included in the per-property fee.
What about guest data privacy?
Data stays on servers in the European Union. Email inbox passwords are encrypted, guest links expire 7 days after check-out, attachments are deleted automatically after 24 months and you can mask phone numbers from operators who shouldn't see them.
Can I cancel whenever I want?
Yes. Try it free for 14 days with no commitment and, if it's not for you, you pay nothing.
Reply better to your guests, starting tomorrow.
Tell us how many properties you manage and which channels you use: we'll activate your free trial and show you Guest in touch on your own data.