WhatsApp Business for vacation rentals, agencies and hotels

Your guests' favourite channel, managed properly

WhatsApp is the fastest way to reach a guest, but on a phone alone it quickly becomes hard to manage: one number shared between several people, no link to the booking, conversations that get lost. Guest in touch uses the official WhatsApp Business API and brings your chats into the same inbox as all your other channels.

Your number, on your phone too

You connect your WhatsApp Business number in a few clicks, including the one you already use. With coexistence the number keeps working in the phone app: messages sync both ways, and when you connect we import your contacts and up to 6 months of history.

Everything you expect from WhatsApp

• Real voice notes: you record from the browser and the guest receives a WhatsApp voice note
• Photos, videos, documents and attachments of every kind, including by drag and drop or paste
• Emoji reactions, replies to a specific message, typing indicator and blue ticks
• Meta-approved templates: you choose, create and edit them, with variables filled in from booking and property data
• 24-hour window indicator always in view, so you know when a template is needed
• Messages translated into the guest's language with automatic translation

One number, the whole team

Several operators reply from the same number, each with the departments and permissions you decide. For anyone who shouldn't see them, guest phone numbers are masked. The staff app installs on phone and computer, and everyone receives notifications only for the channels they manage.

Frequently asked questions