The right message at the right time, without having to remember it.

The same messages, for every booking

Every stay needs the same steps: confirm the booking, send the arrival information, remind the guest about online check-in and the registration forms required by law, say thank you after departure. Doing it by hand means watching the calendar and risking forgetting someone, right on the busiest days.

Automatic booking confirmation

When a new confirmed booking arrives from the PMS, Guest in touch sends the confirmation to the guest a few minutes later and within the time window you choose. You decide which bookings: direct and website bookings, Airbnb, Booking.com or other portals. One confirmation per booking, with the summary filled in from the PMS data.

Scheduled messages, with your rules

• When: a number of days before check-in (even on the day itself) or after check-out, at the time you prefer
• To whom: all bookings or only those from some portals
• Under which conditions: deposit paid or not, balance paid or not, guest registration completed or not
• How often: once, or every N days as long as the condition stays true, up to a maximum number of sends

Conditions are checked again at the moment of sending: if the guest has paid or completed the registration in the meantime, the message is skipped and the history shows why. So the reminder only reaches those who need it.

You don't have to write anything to get started: messages for arrival, check-in day, the registration reminder and the thank-you with a review invitation are ready to use. You can edit them, duplicate them or add new ones, for example a balance reminder one week before arrival.

On the right channel, in the guest's language

Choose the order of channels: the Airbnb or Booking.com chat linked to the booking, a WhatsApp template, email or SMS. If a channel isn't available, because the contact is missing or the template isn't approved yet, the next one is used. Write the texts with the booking variables (name, property, dates, times, amount due, online check-in link) and every guest receives them translated into their language.

Always under control

A queue shows the upcoming sends for the next 14 days, with a warning if a condition isn't met: you can bring them forward with "Send now" or cancel them. The history tells you for each message whether it went out, on which channel and in which language, or why it was skipped. Before activating a message you can send yourself a test with the data of a real booking.

Frequently asked questions