Reply to every review, without having to write them all yourself.

Replying to every review matters, but it takes time

A friendly reply to every review shows future guests that there is someone attentive behind the property. But writing them one by one, and remembering to review your guests before time runs out, is one more job added to the day.

The draft is already there

For every new review, AI prepares a reply that picks up on what the guest wrote, in their language and in your property's tone. It also checks whether the text contains criticism or reported problems, and tells you. You can edit the draft or publish it as it is, with one click.

Three modes, you choose

• Off: you reply yourself, whenever you want, with AI help if you like
• Drafts only: the reply is ready on the review card, but you always publish it
• Automatic: replies to high ratings without criticism are published on their own after a delay you choose (12 hours by default), during which you can edit them, publish them right away or cancel them

Reviews below the threshold or with any criticism always stay with you: you'll find the draft ready, with the reason why it wasn't published automatically.

Review your guests too

For the reviews you leave for guests, Guest in touch suggests ratings and text based on the stay and the conversation, and sends you a reminder a few days before the deadline. If you want, it can submit the review on its own shortly before time runs out, only when the stay went well.

With your rules

The AI instructions apply to messages and reviews alike: formal or informal tone, your signature, what to always mention and what never to promise. So replies sound the way you would write them. For guest messages there are AI auto-replies.

Frequently asked questions