Online check-in and stay page, with no app or password

Fewer phone calls before arrival

The same information gets asked for with every booking: how check-in works, exactly where the property is, what's in the accommodation. Sending it scattered across emails and messages means the guest can't find it when they need it, and calls you. With Guest in touch they find it all in one place, always up to date.

What your guest finds on their page

• Their stay: personal greeting, trip phase, dates, nights, guests and booking reference
• Online check-in: a button takes the guest to complete their details before arrival, in your PMS's system
• Getting there: address and "Open in Maps" so they arrive without phoning you
• The property: photo gallery, bedrooms, bathrooms, square metres and 24 amenity icons
• Extra services to request with one tap: breakfast, transfer, cot, cleaning
• Chat with your property in real time, with photos, videos, documents and voice messages

No app to download

The page opens in the browser, with no sign-up and no password. If the guest wants, they can add it to their home screen and use it like an app, with your property's name. It detects the browser language (Italian, English, German, French, Spanish, Portuguese, Romanian).

Notifications reach the guest's phone; if they don't read your message within 15 minutes, they get an email or SMS in their language.

Under control, on your side

A single link covers all stays by the same guest and remains active until 7 days after departure. You can see whether and when the guest opened it, and you can deactivate it at any time. With Guest page preview you open it as the guest sees it, read-only: it doesn't count as a visit and doesn't mark any message as read. Everything they write in the chat lands in the same inbox where you manage WhatsApp, Airbnb and Booking.com.

Frequently asked questions