Automatic translation
Write in your language, your guest reads in theirs
No more copying and pasting into a translator. Guest in touch automatically translates messages from international guests in 15 languages, both ways, right inside the chat where you already reply.
Every foreign-language message costs you minutes
A German guest asks where to park, a French family wants to know if there's a cot, a Japanese traveller writes at eleven at night. Copying the text into a translator, writing your reply, translating it and pasting it back takes time, and a badly translated sentence can cause a misunderstanding right before arrival.
How translation works in Guest in touch
- Incoming messages already translated into your language: one tap shows you the original text
- Guest language detected automatically, and you can change it manually
- Editable preview: before sending, you see the translation and can correct it
- You decide whether to send your reply in your own language or in the guest's
- Works on every channel: WhatsApp, Airbnb, Booking.com, email, SMS and guest page
15 languages, with quality translations
Italian, English, French, German, Spanish, Portuguese, Dutch, Polish, Swedish, Danish, Norwegian, Czech, Russian, Chinese and Japanese. Translations are powered by Anthropic's Claude models: they capture the tone of a hospitality message, not just the words, and handle addresses, times and place names well.
AI replies speak your guest's language too
If you use AI auto-replies, the draft is written directly in the guest's language. And their stay page opens in their browser's language, with extra services already translated.
Frequently asked questions
Does translation cost extra?
No. Automatic translation is included in every plan, with no message limits.
Can I see the guest's original message?
Yes. Every translated message has the original just a tap away, so you can always check what the guest actually wrote.
Is the staff interface only in English?
No, the staff interface and the guest page are available in 7 languages. Messages are translated between the 15 languages listed above.
More features
Answer your guests better, starting tomorrow.
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