Privacy Policy
Last updated: 2 November 2026
This notice explains how we process the personal data of people who visit www.guestintouch.com and of people who contact us, under Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 196/2003.
It covers this presentation website only. Guest data that our customers manage with the Guest in touch service is processed on behalf of those customers, who are its controllers, under the contract and data processing agreement signed with them.
1. Data controller
Medialab S.r.l., Via S.R. 71 km 84, 06062 Città della Pieve (PG), Italy. VAT no. IT00915830525.
For any privacy request: info@medialabinformatica.it.
2. What data we process
- Browsing data. The servers hosting the site automatically log some technical data on every visit: IP address, date and time, requested page, browser and operating system. This is needed for the site to work and to keep it secure.
- Data you send us. If you write to us, for example to request the free trial, we process the data in your message: name, email, phone, property name and anything else you choose to tell us.
- Statistics. Only if you accept it in the cookie banner, Google Analytics collects information on how the site is used (pages viewed, duration, device type, approximate location). Details are in the Cookie Policy.
3. Why we process it and on what legal basis
| Purpose | Legal basis | Retention |
|---|---|---|
| Running the site and protecting it from abuse | Legitimate interest (Art. 6(1)(f) GDPR) | Up to 12 months, unless needed to investigate offences |
| Answering your requests and activating the free trial | Pre-contractual steps taken at your request (Art. 6(1)(b) GDPR) | As long as needed to handle the request and up to 24 months after the last contact |
| Visit statistics with Google Analytics | Consent (Art. 6(1)(a) GDPR), which you can withdraw at any time | 14 months in Google Analytics; cookies last up to 2 years |
| Legal obligations (for example tax obligations, if you become a customer) | Legal obligation (Art. 6(1)(c) GDPR) | For the periods required by law (usually 10 years) |
Providing your data to contact us is optional, but without it we cannot reply. We do not use your data for automated decision-making or profiling.
4. Who may receive it
Data is processed by authorised Medialab staff and by the suppliers who help us provide the service, appointed as data processors:
- hosting, email and IT support providers;
- Google Ireland Limited, for Google Analytics, only if you have given consent.
We do not sell or pass on data to third parties for marketing. We may disclose it to the authorities when required by law.
5. Transfers outside the European Union
The site is hosted on servers in the European Union. With Google Analytics some data may be transferred to Google LLC in the United States, which participates in the EU-U.S. Data Privacy Framework recognised as adequate by the European Commission; Google also applies the standard contractual clauses.
6. Your rights
You can ask at any time to access, correct or delete your data, restrict its processing, receive it in a portable format and object to processing based on legitimate interest (Arts. 15-22 GDPR). If you consented to statistics you can withdraw consent with the "Cookie preferences" link at the bottom of every page, without affecting processing already carried out.
Write to info@medialabinformatica.it: we reply within 30 days. You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it) or the authority of your country.
7. Changes
We may update this notice, for example if the site's services change. The date at the top shows the latest version.