Airbnb, Booking.com, WhatsApp, email and SMS in a single inbox

The problem: five places to check for messages

If you manage vacation rentals or a hospitality business, you know the drill: WhatsApp on your phone, Airbnb in its app, Booking.com in the extranet, emails in your mailbox, SMS somewhere else. Every reply means a tour of different screens, and sooner or later a message slips through the cracks. Usually the one from the guest arriving tonight.

One chat per guest, from any channel

Guest in touch brings WhatsApp Business, Airbnb, Booking.com, email and SMS together in a single inbox, along with the guest page chat. Messages arrive instantly, without reloading the page, and you reply from the same place: your reply goes out on the channel the guest wrote from.

• Conversations organised by stay phase: arriving, arriving today, in house, departed
• A "To read" view plus "To contact" and "To handle" filters, so you instantly know who is waiting for a reply
• Search by name, phone number, property or message text
• Sort by arrival date or by latest message
• Pinned and important messages, also in a global inbox
• WhatsApp 24-hour window indicator always in view

Every chat is already linked to its booking

Guest in touch connects to your PMS and matches each conversation to the right booking, by phone number or by name and dates. Next to the chat you'll find the booking card (dates, guests, channel, payments, balance due on arrival), the guest card with their history across all channels, and the property card. No more digging through another program to answer "what time can I arrive?".

Built for teamwork

Administrators and operators see only the channels they manage, with departments such as Reservations or Reception. You can mark a conversation as handled, to handle or unread, and decide who sees prices, contact details and the planner. For agencies and groups, each account has its own channels, its own PMS and its own users.

Frequently asked questions