Departure and after
Inviting guests back
A few weeks after departure, or before the next season.
Fields in curly braces, like {name} or {arrival}, are filled in automatically by Guest in touch with the booking details. Fields in square brackets, like [Wi-Fi password], you write once yourself.
Friendly
Hi {name}! We have fond memories of your stay at {property} 😊 If you'd like to come back, booking directly with us gets you [perk: X% off / breakfast included]. Send us the dates you have in mind and we'll check availability right away!
Formal
Dear {name},
it was a pleasure hosting you at {property}. For your next stay, we are pleased to offer you [perk: a X% discount / breakfast included] when booking directly with us.
You can let us know your preferred dates by replying to this message.
Kind regards, {host}
Tips
- Only send it to guests who have agreed to receive marketing communications.
- The perk should be concrete and easy to understand: a discount or an included service.
- If the guest came through a booking platform, follow that platform's rules on direct contact.
With Guest in touch
On the guest profile you can see whether they're a returning guest, how many stays they've had and whether they've given marketing consent.
Answer your guests better, starting tomorrow.
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