Before arrival
Directions to the property
Together with the check-in instructions, or when the guest asks how to get there.
Fields in curly braces, like {name} or {arrival}, are filled in automatically by Guest in touch with the booking details. Fields in square brackets, like [Wi-Fi password], you write once yourself.
Friendly
Hi {name}, here's how to get to {property} 🗺️
📍 {address}
🚗 By car: [highway exit and last stretch]
🚆 By train: [nearest station and how to continue]
✈️ From the airport: [airport, travel times and transport]
If your GPS takes you the wrong way, call or message us: we'll guide you in!
Formal
Dear {name},
please find below directions to {property}.
Address: {address}
By car: [highway exit and last stretch]
By train: [nearest station and how to continue]
From the airport: [airport, travel times and transport]
We remain available during your journey.
Kind regards, {host}
Tips
- If GPS gets the last stretch wrong, say so clearly: it's the most common reason for phone calls on arrival.
- In rural areas, give a visible landmark: a church, a sign, a gate.
- Add rough travel times, for example "20 minutes by taxi from the station".
With Guest in touch
On their stay page, guests have an "Open in Maps" button with the exact location of the property: they get there without having to look up the address.
More templates
Booking confirmationThe first message after booking, with dates and a summary.Learn more →Asking for the arrival timeTo plan the welcome with no waiting around.Learn more →Check-in instructionsAddress, times and keys in a single message.Learn more →Online check-in reminderTo get the documents before arrival.Learn more →Offering extra servicesBreakfast, transfers, a crib: offered at the right moment.Learn more →
Answer your guests better, starting tomorrow.
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