Before arrival
Check-in instructions
The day before arrival. Close enough to be remembered, early enough to leave room for questions.
Fields in curly braces, like {name} or {arrival}, are filled in automatically by Guest in touch with the booking details. Fields in square brackets, like [Wi-Fi password], you write once yourself.
Friendly
Hi {name}, tomorrow's the big day! 🎉 Here's everything you need to check in at {property}:
📍 Address: {address}
🕒 Check-in from {checkin_time}
🔑 Keys: [how to pick up the keys]
🚗 Parking: [where to park]
If you need anything on the way, just message us here. See you tomorrow!
Formal
Dear {name},
please find below the information for your check-in tomorrow at {property}.
Address: {address}
Check-in time: from {checkin_time}
Key pickup: [how to pick up the keys]
Parking: [where to park]
Should you need anything, you can simply reply to this message.
Kind regards, {host}
Tips
- One piece of information per line: the guest reads it on their phone, maybe in the car.
- Explain the key pickup as if the guest had never been there: name on the buzzer, floor, lockbox code.
- Attach a photo of the entrance or front door: it's worth more than three lines of directions.
With Guest in touch
The address and times come from the property profile. The guest also finds the same information, with "Open in Maps", on their stay page.
More templates
Booking confirmationThe first message after booking, with dates and a summary.Learn more →Asking for the arrival timeTo plan the welcome with no waiting around.Learn more →Online check-in reminderTo get the documents before arrival.Learn more →Directions to the propertyHow to get there by car, train or plane.Learn more →Offering extra servicesBreakfast, transfers, a crib: offered at the right moment.Learn more →
Answer your guests better, starting tomorrow.
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