Before arrival
Offering extra services
Three to five days before arrival, when the guest is planning the trip and most likely to add services.
Fields in curly braces, like {name} or {arrival}, are filled in automatically by Guest in touch with the booking details. Fields in square brackets, like [Wi-Fi password], you write once yourself.
Friendly
Hi {name}! To make your stay at {property} even more comfortable, we can arrange:
☕ [breakfast, price]
🚐 [airport transfer, price]
🧺 [other service, price]
Anything you'd like? Just reply here and we'll take care of it.
Formal
Dear {name},
ahead of your stay at {property}, we would like to let you know about the services we can arrange on request:
- [breakfast, price]
- [airport transfer, price]
- [other service, price]
To book them, you can simply reply to this message.
Kind regards, {host}
Tips
- Offer three services at most, the most popular ones: nobody reads a long list.
- Always include the price: it saves the guest the awkwardness of asking.
- Tailor it to the guest: the transfer for those flying in, the crib for those traveling with children.
With Guest in touch
Extra services come from your PMS with their prices: guests request them from their page, the request shows up in the chat and you confirm it with one click.
More templates
Booking confirmationThe first message after booking, with dates and a summary.Learn more →Asking for the arrival timeTo plan the welcome with no waiting around.Learn more →Check-in instructionsAddress, times and keys in a single message.Learn more →Online check-in reminderTo get the documents before arrival.Learn more →Directions to the propertyHow to get there by car, train or plane.Learn more →
Answer your guests better, starting tomorrow.
Tell us how many properties you manage and which channels you use: we'll activate your free trial and show you Guest in touch on your own data.
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