Before arrival
Booking confirmation
Right after the booking, within a few hours. It's your first direct contact: it confirms everything is in order and opens the door to questions.
Fields in curly braces, like {name} or {arrival}, are filled in automatically by Guest in touch with the booking details. Fields in square brackets, like [Wi-Fi password], you write once yourself.
Friendly
Hi {name}! 😊 Thanks so much for choosing {property}. Your booking {booking_ref} is confirmed: we'll see you on {arrival}, and you'll be checking out on {departure}, for {guests} guests.
Before you arrive, please complete the online check-in here: {checkin_link}
If you need anything at all, just message us here, we're happy to help!
Formal
Dear {name},
thank you for choosing {property}. We are pleased to confirm your booking {booking_ref}: arrival on {arrival}, departure on {departure}, {guests} guests.
We kindly ask you to complete the online check-in before your arrival: {checkin_link}
Please do not hesitate to contact us should you need any information.
Kind regards, {host}
Tips
- Send it on the channel the booking came from, or on WhatsApp if you have their number: that's what guests read most.
- Repeat the dates and number of guests: if there's a mistake, it comes up now, not on arrival day.
- Include the online check-in link right away: guests who fill it in early arrive with no waiting and no documents to photocopy.
With Guest in touch
Guest in touch matches the conversation to the booking in your PMS and fills in the name, dates, booking reference and check-in link for you. If the guest is from abroad, the message goes out already translated into their language.
More templates
Asking for the arrival timeTo plan the welcome with no waiting around.Learn more →Check-in instructionsAddress, times and keys in a single message.Learn more →Online check-in reminderTo get the documents before arrival.Learn more →Directions to the propertyHow to get there by car, train or plane.Learn more →Offering extra servicesBreakfast, transfers, a crib: offered at the right moment.Learn more →
Answer your guests better, starting tomorrow.
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