During the stay
Mid-stay check-in
The day after arrival for short stays, halfway through for stays of a week or more.
Fields in curly braces, like {name} or {arrival}, are filled in automatically by Guest in touch with the booking details. Fields in square brackets, like [Wi-Fi password], you write once yourself.
Friendly
Hi {name}, how's everything at {property}? 😊 We just wanted to check that all is well and see if you need anything. If you'd like a tip for dinner or a day trip, just ask!
Formal
Dear {name},
we are writing to make sure your stay at {property} is going well and to ask whether there is anything we can do for you.
We remain at your disposal.
Kind regards, {host}
Tips
- Short and with no requests: it's a thoughtful gesture, not a questionnaire.
- If something's wrong, this is the best moment to fix it: the guest is still there and will appreciate it.
- Don't send it to guests who have already reported a problem: in that case, ask directly whether it's been solved.
With Guest in touch
In the "In house" view you can see at a glance who's staying right now: it's easy to choose who to send it to.
More templates
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