During the stay
Welcome message
About an hour after check-in, once the guest has settled in.
Fields in curly braces, like {name} or {arrival}, are filled in automatically by Guest in touch with the booking details. Fields in square brackets, like [Wi-Fi password], you write once yourself.
Friendly
Welcome to {property}, {name}! 🏡 We hope you had a good trip and that you love the place. The Wi-Fi is "[network name]" and the password is [Wi-Fi password].
If anything's missing or you'd like a tip on where to eat, just message us here. Enjoy your stay!
Formal
Dear {name},
welcome to {property}; we wish you a pleasant stay. For your convenience, the Wi-Fi network is "[network name]", password [Wi-Fi password].
Should you need anything during your stay, you can contact us at this number.
Kind regards, {host}
Tips
- Don't send it during check-in: it should arrive once the guest has put their bags down.
- Include the Wi-Fi right away: it's the first thing they'd ask.
- Explicitly invite them to message you if anything's missing: a problem reported early doesn't turn into a negative review.
With Guest in touch
You can let the AI draft it: it writes a welcome tailored to the booking, in the guest's language, and you decide whether to send it.
More templates
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